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// CONSUMER RIGHTS - WITHDRAWAL - CANCELLATION AND RETURN CONDITIONS

GENERAL:

  1. If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the Distance Sales Contract.

  2. BUYERS are subject to the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Sales Contracts (RG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the purchased product.

  3. Shipping fees, which are the cost of product shipment, will be paid by the buyers.

  4. Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does 30-day legal period is not exceeded. If the product is not delivered within this period, BUYERS may terminate the Contract.

  5. The purchased product must be delivered complete and in accordance with the qualifications specified in the order and with documents such as warranty certificate and user manual, if any.

  6. In the event that it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of learning of this situation. The total price must be returned to BUYER, within 14 days.

 

IF THE PURCHASED PRODUCT IS NOT PAID FOR:

  1. If the BUYER does not pay the price of the purchased product or cancels it in the bank records, the SELLER's obligation to deliver the product ends.

 

PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:

  1. If, after the delivery of the product, it is determined that the credit card with which the buyer has paid has been used unfairly by unauthorized persons and the price of the product sold is not paid to SELLER by the relevant bank or financial institution, BUYER is obliged to return the product subject to the Contract to SELLER at SELLER's expense within 3 days.

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IF THE PRODUCT CANNOT BE DELIVERED IN DUE TIME FOR UNFORESEEN REASONS:

  1. If force majeure occurs which SELLER cannot foresee and the Product cannot be delivered in due time, BUYER shall be notified. BUYER may request cancellation of the order, replacement of the product with a similar one or postponement of delivery until the obstacle is removed. If BUYER cancels the order; if the payment has been made in cash, BUYER shall be paid this fee in cash within 14 days of the cancellation. If the BUYER has made the payment by credit card and cancels it, the price of the product shall be returned to the bank within 14 days from the cancellation, but it is possible that the bank will transfer it to the buyer's account within 2-3 weeks.

 

BUYER'S OBLIGATION TO CHECK THE PRODUCT:

  1. BUYER shall inspect the goods/services subject to the Contract before receiving them and shall not receive any damaged and defective goods/services such as dents, broken, torn packaging, etc. from the cargo company. The delivered goods/services shall be deemed to be undamaged and intact. BUYER must carefully protect the goods / services after delivery. If the right of withdrawal is to be used, the goods / service should not be used. The invoice must be returned with the product.

 

RIGHT OF WITHDRAWAL:

  1. The BUYER may exercise the right of withdrawal from the Contract by rejecting the goods without any legal and criminal liability and without any justification within 14 (fourteen) days from the date of delivery of the purchased product to him or the person / organization at the address indicated by him, provided that he notifies SELLER via the contact information below.

 

  1. SELLER'S CONTACT INFORMATION FOR NOTIFICATION OF RIGHT OF WITHDRAWAL:

Company Title: Casi Paped Turizm Reklam ve Organizasyon TÄ°C. LTD. ÅžTÄ°.

Address: Bebek YokuÅŸu Sok. No:13 F, 34342 Bebek BeÅŸiktaÅŸ / Istanbul

Email: info@casipaped.com

Tel: +90 212 275 05 04

 

DURATION OF THE RIGHT OF WITHDRAWAL:

  1. If the BUYER purchases a service, this 14-day period starts from the date of signing the Contract. The right of withdrawal may not be exercised for service Contracts for which the performance of the service has commenced with the consent of the consumer before the expiry of the right of withdrawal period.

  2. The costs arising from the exercise of the right of withdrawal shall be borne by the SELLER.

  3. In order to exercise the right of withdrawal, SELLER must be notified in writing by registered mail, fax or e-mail within 14 (fourteen) days and the product must not have been used within the framework of the provisions of "Products for which the Right of Withdrawal cannot be Exercised" regulated in this Contract.

 

EXERCISE OF THE RIGHT OF WITHDRAWAL:  

  1. The invoice of the product delivered to the third party or BUYER (if the invoice of the product to be returned is corporate) must be sent together with the return invoice issued by the institution when returning. Returns of orders whose invoice is issued on behalf of institutions will not be completed unless the RETURN INVOICE is issued.

  2. The return form, the box, packaging, standard accessories, if any, of the products to be returned must be delivered complete and undamaged.

REFUND CONDITIONS:

  1. SELLER is obliged to return the total price and the documents that put BUYER under debt, to BUYER, within a period of 10 days at the latest from the receipt of the notice of withdrawal and to receive the goods back within a period of 20 days.

  2. If, due to BUYER's fault, the value of the goods decreases or the return becomes impossible, BUYER shall be obliged to compensate the SELLER for the damages in proportion to its fault. However, BUYER shall not be liable for any changes and deterioration caused by the proper use of the goods or products within the right of withdrawal period. 

  3. In the event that the right of withdrawal is exercised and the campaign limit amount issued by SELLER falls below the campaign limit amount, the discount amount used within the scope of the campaign will be canceled.

 

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:

  1. Return of products that are prepared in accordance with BUYER's request or explicit personal needs and are not suitable for return, underwear bottoms, swimwear and bikini bottoms, make-up materials, disposable products, goods that are in danger of spoilage or are likely to expire, products that are not suitable for return in terms of health and hygiene if the packaging is opened by BUYER after delivery to BUYER, products that are mixed with other products after delivery and cannot be separated due to their nature, goods related to periodicals such as newspapers and magazines, except those provided under a subscription contract, services rendered instantly electronically or intangible goods delivered instantly to the consumer, audio or video recordings  books, digital content, software programs, data recording and data storage devices, computer consumables whose packaging has been opened are not possible in accordance with the Regulations. In addition, before the expiration of the right of withdrawal period, it is not possible to exercise the right of withdrawal regarding the services started to be performed with the approval of the consumer in accordance with the Regulation.

  2. Cosmetics and personal care products, underwear products, swimwear, bikinis, books, copyable software and programs, DVDs, VCDs, CDs and cassettes and stationery consumables (toner, cartridges, ribbons, etc.) must be unopened, untested, unspoiled and unused in order to be returned.

 

DEFAULT AND LEGAL CONSEQUENCES THEREOF

  1. BUYER accepts, declares and undertakes that if it defaults in the event of payment transactions by credit card, BUYER shall pay interest and be liable to the bank in accordance with the credit card Contracts between it and the card issuing bank. In this case, the relevant bank may take legal action and may demand BUYER's costs and attorney's fees from BUYER and in any case, BUYER agrees that in the event it defaults on its debt, it shall pay the damages and losses incurred by SELLER due to the delayed performance of the debt.

 

PAYMENT AND DELIVERY

  1. You can make a Bank Transfer or EFT (Electronic Funds Transfer) to any of our bank accounts (TL) ............, ..........

  2. With your credit cards, you can benefit from online single payment or online installment opportunities for all kinds of credit cards, through our website. For online payments, the amount will be debited from your credit card at the end of your order.

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